Toll Free: 1-866-303-3822 Direct: 1-973-396-8190 Fax: 1-973-808-9196 Email: GraduationOutlet@gmail.com

Returns Policy

There are no returns or exchanges on Graduation Regalia taken out of its original packaging.  Graduation gown measurements are very exact so please measure carefully as we do not take back any returns on them.  Merchandise should be inspected carefully upon delivery. All of our products are packed in see-through clear bags. Merchandise that have been taken out of the bag cannot be returned. Claims for damages or shortages must be made within 3 days of receipt of an order. Requests for returns must be made within 5 days from date of receipt. Shipping and handling charges on the original order are non-refundable. It is the responsibility of the customer to contact Graduation Outlet immediately to assure a full replacement. All returns must have a Return Merchandise Authorization (RMA) number. Call within 5 days of receipt at The RMA number must be clearly visible on the OUTER SHIPPING BOX, or the shipment will be refused. NO merchandise may be returned to Graduation Outlet without prior authorization. Returns must be sent freight prepaid and is subject to a 20% restocking fee.

Graduation Outlet will not pay for shipping of returns. Shipping and handling charges on the original order are non-refundable. No returns will be accepted on merchandise that has removed from original packaging or has been worn. All returned merchandise must be in the new original condition with unopened packages and original packing materials. No exceptions for return if the packages are opened and worn. Sample orders cannot be returned for credit.

Refunds will be issued in the form of original payment Item(s) must be received within 5 business days of the date issued of your RMA number. A delay will result in complete forfeiture of your return. All problems with orders must be addressed within 5 days of receipt of your order or we will not be able to accept an item for exchange or return. Graduation Outlet is not responsible for size errors on the part of the person placing the order, normal return fees and conditions will apply. Graduation Outlet is not responsible for mismatch of color between what is online and actual merchandise. Every computer monitor has its own settings and the color we are seeing on our screen can be different from what you see on your screen.

Actual merchandise may not look EXACTLY like the color on any computer screen. Custom made products are non-refundable and cannot be cancelled after your order has been submitted under any circumstance. All custom merchandise are made to individual customer specifications and therefore not of use to anyone else but you. Please allow 6-8 weeks for your return to be processed Under no circumstance is our liability more than the purchase price of the merchandise itself Please include the following information when returning an item:

1. Your RMA number written on the outside of the box.

2. A copy of your original invoice if available with the RMA number (inside of box).

3. A note with all of your contact information stating if you would like a return for credit or replacement.

Send RMAs to: Graduation Outlet Returns Department-Attention: RMA # 204 Passaic Ave Fairfield, NJ 07004

IMPORTANT:

We will be closing on Thursday September 21st at noon. We will reopen on Monday September 25th.   All orders placed between this time will be processed on Monday September 25th.  If you have any questions during this time, please email us at graduationoutlet@gmail.com - please do not leave a voicemail. Thank you!