Returns Policy

Refund/Return Policy

 

 

 

 

 

 

 

 

Start a Return or Exchange

• Initiate within 5 days of receiving your order. 
• Return must be approved, with a valid RMA number. 
• Item must be unopened, in original packaging. 
• Non-returnable: custom-ordered regalia, clearance items, and used/open/worn or tried-on items.

 

 

How to Get the Return Label

• You will generate your own label and ship the product to our return address. 
• Customers are responsible for bearing the return label cost unless the return is because of an error we made.
• Return Label Deadlines: Once an RMA has been issued, the items must arrive at our warehouse within 7 business days.

 

 

Damages & Issues

• All claims for shortages / damages must be received with 7 days of delivery. As most of our shipments go to schools where many students/staff have accecss, we cannot replace items after 7 days of delivery under any circumstances.
• If you receive a damaged / defective item, reach out to us via email with photos of the item. 
• We'll assess the photos, and if the item is damaged or defective, we'll make it right with a return or exchange.

 

 

Custom Products

Made-to-order items and customized items are final sale. We're unable to accept returns unless the item arrived damaged or defective.

 

 

Refunds

• Once received and approved, refunds are issued within 3-10 business days. 
• Original shipping fees are non-refundable. 
• Refunds go to the original payment method.

 

 

Restocking Fees

All merchandise returns not due to manufacturer defect are subject to a restocking fee of 20%. You may also be subject to fees if the provisions of our return policy are not followed.

 

 

Clearance Items

All clearance and overstock items are sold "as is" and are final sale. These items are non-refundable and non-returnable.

 

 

Cancellations

Order cancellations must be done prior to the order being shipped. To cancel your order, please reach out via phone or email immediately.

Once an order has been shipped (usually within 1-2 business days after the order is placed), we can no longer cancel your order. You must receive the items, and then request a return.

 

 

Failure to Accept Package

If the customer fails to accept the package, or refuses the package, the customer will be offered either a refund for the merchandise (minus the applicable restocking fee), or to re-ship the item (at the customer's expense).