There are no returns or exchanges on merchandise taken out of its original packaging. All returned merchandise must be in the new original condition with unopened packages and original packing materials. All of our products are packed in see-through clear bags. There no exceptions for opened / worn merchandise.
Graduation gown measurements are very exact so please measure carefully and as per our instructions because do not take back any returns on them. You cannot order to try on. Graduation Outlet is not responsible for size errors on the part of the person placing the order, normal return fees and conditions will apply.
Claims for damages or shortages must be made within 5 days of receipt of an order.
Requests for returns must be made within 5 days from date of delivery to shipping address given.
Merchandise cannot be returned to Graduation Outlet without prior authorization. All returns must have a Return Merchandise Authorization (RMA) number, which is obtained by contacting a Graduation Outlet representative. The RMA number must be clearly visible on the OUTER SHIPPING BOX, or the shipment will be refused. Returns must be sent freight prepaid and will be charged a 20% restocking fee.
Graduation Outlet will not pay for shipping of returns. Shipping and handling charges on the original order are non-refundable.
Refunds will be issued in the form of original payment.
Item(s) must be received within 7 business days of the date issued of your RMA number. A delay will result in complete forfeiture of your return.
Actual merchandise may not look EXACTLY like the color on any computer screen. Graduation Outlet is not responsible for mismatch of color between what is online and actual merchandise. Every computer monitor has its own settings and the color we are seeing on our screen can be different from what you see on your screen.
Graduation Outlet cannot match its color to other vendors. Every vendor has different materials and dye lots.
All cancelations will be charged a cancelation fee. This is to cover the cost charged by financial institution of authorizing and canceling credit card and Paypal fees. This fee is non-negotiable. The fee is 4% for Paypal orders and 8% for orders paid for with a credit card.
Final sale items are not returnable or exchangeable under any circumstance.
Custom made products require pre-payment to begin production. Custom made products are final sale. There are no refunds or exchanges for anything that was customized to your needs.
Please allow 6-8 days for your return to be processed Under no circumstance is our liability more than the purchase price of the merchandise itself.
Please include the following information when returning an item:
- Your RMA number written on the outside of the box.
- A copy of your original invoice if available with the RMA number (inside of box).
- A note with all of your contact information stating if you would like a return for credit or replacement.
Send returns prepaid to:
Graduation Outlet Returns Department
Attention: RMA #
333A ROUTE 46W STE 140
Fairfield, NJ 07004